Privacy Policy

1. Introduction

Splooto (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to discover and connect with trusted pet care providers.

By using Splooto's services, you agree to the collection and use of information in accordance with this policy. We are committed to transparency and will notify you of any material changes.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly when you:

• Create an account: Name, email address, phone number, password
• Pet parent profiles: Pet names, breeds, ages, medical conditions, dietary needs
• Provider profiles: Business information, qualifications, certifications, insurance details, verification documents
• Book services: Service preferences, scheduling information, payment details
• Subscribe to plans: Subscription tier, billing cycle, payment method, and add-on feature selections (providers only)
• Write reviews: Ratings, written feedback, service-specific assessments
• Send messages: In-app messages to providers or pet parents, including text content and any shared media
• Communicate with us: Support requests, feedback, and inquiries

2.2 Information We Collect Automatically

When you use our platform, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, features used, search queries, booking patterns
• Location data: General location for provider matching (with consent)
• Cookies and tracking: Session data, preferences, analytics information

2.3 Information from Third Parties

We may receive information from:

• Payment processors: Transaction confirmations and payment status
• Background check services: Provider verification results
• Social media platforms: When you connect your social media accounts
• Analytics providers: Usage statistics and performance data

3. How We Use Your Information

3.1 Core Platform Services

• Process and manage service bookings and payments
• Connect pet parents with appropriate care providers
• Facilitate communication between pet parents and providers
• Verify provider credentials, certifications, and background checks
• Send booking confirmations, reminders, and updates

3.2 Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Personalize your experience with relevant provider recommendations
• Ensure platform security and prevent fraud

3.3 Communication

• Send service-related communications (required)
• Send marketing communications (with your consent)
• Share platform updates and new features
• Provide pet care tips and educational content

4. Information Sharing and Disclosure

4.1 With Pet Care Providers

We share necessary information with providers to facilitate bookings:

• Pet parent contact information for booking coordination
• Pet profiles including medical conditions and special needs
• Booking details, schedules, and service preferences
• Reviews and ratings (attributed to your public profile)

4.2 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Background checks and verification services
• Cloud hosting and data storage
• Customer support and communication tools
• Analytics and performance monitoring

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect the rights, property, or safety of our users
• Investigate potential violations of our terms of service
• Prevent fraud or security threats

5. Data Security and Protection

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption for sensitive data transmission
• Secure data centers with physical and digital security
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Data backup and disaster recovery procedures

5.2 Pet Data Privacy

We take special care to protect your pets' information:

• Pet medical information is shared only with booked providers
• You control what pet information is visible on your public profile
• We limit access to sensitive pet data to authorized personnel only

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

6.2 Communication Preferences

You can control how we communicate with you:

• Manage email preferences in your account settings
• Unsubscribe from marketing emails at any time
• Choose notification frequency for booking updates
• Control push notifications on your device

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active and for 7 years after deactivation
• Booking records: Retained for 7 years for tax and legal compliance
• Payment information: Retained as required by financial regulations
• In-app messages: Retained for 3 years from the date of sending; anonymised patterns may be used for safety improvements
• Support communications: Retained for 3 years for customer service purposes
• Analytics data: Retained for 2 years in anonymized form

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us understand how you use our platform
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Show relevant content and advertisements

You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:

• We will notify you of material changes via email or platform notifications
• Continued use of our services after changes constitutes acceptance
• Previous versions of this policy are available upon request
• We encourage you to review this policy periodically

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: